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Questions to Ask around Umbrella Companies

Income Retention

How do you help me to maximise my take home earnings?
Do you tax mitigate in a manner that is legal and will not land me with penalties from HMRC?

Fees

What are your fees?

Hidden charges

Are there any hidden charges in using your services?

Leaving penalties

Are there any leaving penalties, should I choose to leave?

Payment frequency

When do I get paid? Do you have a 'same day' payment commitment?

Retention of funds

Do you withhold any of my funds? Why?

Provision of insurances

What Insurance Cover do I get and how much?

Transparency

Do you provide an online system so that I can monitor my money?

IR35 and S660

With your Umbrella Company am I protected from IR35 and other such similar regulation?

Quality of Service

What evidence of service quality do you have?

Telephone

When I phone, will I get through to my manager in a timely and efficient manner?
Is my manager trained, professional and courteous?